Jessica Tremblay is a user experience and service designer currently working at IBM in Austin, TX, USA. She spends her day teaching teams how to create excellent experiences users love using Enterprise Design Thinking. Jessica has a passion for creating community - she is currently head of the Enterprise Design Thinking Chapter community, a large-scale community made up of 100+ chapters from all across the globe. Outside of IBM, Jessica is a member of the AIGA Austin Board and the Director of Design Ranch, a design retreat based out of the Texas Hill Country. Whenever possible, she loves getting her hands dirty making things, from art to house projects to gardening.
Chris Hammond is a design principal with IBM Sterling, the companyʼs supply chain products. He is responsible for driving user experience excellence across the portfolio. Prior to joining IBM Sterling, he was a design principal with IBMʼs Design Program Office where mentored and coached leaders and their organizations to be more human-centered in service of better market outcomes. Previously he led the development of IBMʼs point of view on the design research practice and contributed to IBMʼs Enterprise Design Thinking Framework and activations. He served with IBM Health Corps in Taiwan tackling infectious disease with their Center for Disease Control. Prior to joining IBM, he led corporate and consulting design teams. He regularly presents and teaches on design thinking and innovation. He currently lives in Austin, Texas, USA.
Understanding comes from making. Design thinking typically starts with user research, but does it have to? Our super power as creatives is to not show the world as it is, but rather what it can be. We deliver on that promise when we prototype early and often. Join Chris and Jessica to learn how to draw out human needs and prototype based on those needs in an inclusive, fast way. And who knows? We might create something along the way.
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